AI-powered voice sales platform that conducts natural inbound and outbound calls, follows approved sales scripts, answers customer questions, handles objections, qualifies leads, and coordinates follow-ups or live transfers to human representatives.
Role
Full Stack AI Engineer
Technical Highlights
- Architected an end-to-end voice pipeline connecting Twilio telephony, speech-to-text, LLM reasoning, and ElevenLabs text-to-speech for natural customer conversations
- Designed AI sales conversation logic that follows approved scripts, handles common objections and rebuttals, answers product questions, and determines the next best action
- Implemented RAG-based retrieval across product information, FAQs, policies, sales materials, and authorized live business data such as pricing and availability
- Built inbound and outbound calling workflows with lead qualification, call outcome capture, appointment scheduling, and automated SMS and email follow-ups
- Integrated CRM and lead management workflows to store conversation summaries, customer interest, objections, and actionable next steps
- Implemented warm call transfers for customer requests, high-value leads, and conversations requiring human sales expertise
- Designed the voice agent architecture for configurable AI models based on response quality, latency, reliability, privacy, call volume, and operating cost
Impact
Enabled businesses to automate scalable sales conversations while preserving accurate company messaging, structured lead capture, timely follow-ups, and seamless human escalation for qualified or complex opportunities.
